2.2 KiB
2.2 KiB
AS4 Settlement Incident Response Procedures
Date: 2026-01-19
Version: 1.0.0
1. Incident Classification
1.1 Severity Levels
- CRITICAL: Service outage, data breach, security incident
- HIGH: Partial service degradation, performance issues
- MEDIUM: Non-critical errors, minor performance impact
- LOW: Informational issues, minor bugs
1.2 Response Times
- CRITICAL: 15 minutes
- HIGH: 1 hour
- MEDIUM: 4 hours
- LOW: Next business day
2. Incident Response Process
2.1 Detection
- Monitor alerts and logs
- Receive incident report
- Classify severity
- Assign incident owner
2.2 Response
- Acknowledge incident
- Assess impact
- Notify stakeholders
- Begin investigation
2.3 Resolution
- Identify root cause
- Implement fix
- Verify resolution
- Document incident
2.4 Post-Incident
- Post-mortem meeting
- Incident report
- Action items
- Process improvements
3. Common Incidents
3.1 Service Outage
Symptoms: All requests failing, service unavailable
Response:
- Check infrastructure health
- Verify database connectivity
- Check application logs
- Restart services if needed
- Escalate if unresolved
3.2 Message Processing Failure
Symptoms: Specific instructions failing
Response:
- Identify failed instruction
- Check error logs
- Verify member status
- Retry if appropriate
- Manual intervention if needed
3.3 Certificate Issues
Symptoms: TLS handshake failures, signature validation failures
Response:
- Verify certificate validity
- Check certificate expiration
- Update Member Directory if needed
- Notify affected members
4. Escalation
4.1 Escalation Path
- On-call engineer
- Engineering lead
- CTO
- Executive team
4.2 Escalation Triggers
- CRITICAL incidents unresolved after 1 hour
- Security incidents
- Data breaches
- Regulatory issues
5. Communication
5.1 Internal Communication
- Slack channel: #as4-incidents
- Email: as4-incidents@dbis.org
- PagerDuty: For critical incidents
5.2 External Communication
- Member notifications via email
- Status page updates
- Public communication if required
End of Document