# CHANGE MANAGEMENT EXAMPLE
## Scenario: Configuration Change Request and Approval

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## SCENARIO OVERVIEW

**Scenario Type:** Change Management Process  
**Document Reference:** Title VIII: Operations, Section 3: Change Management; 00_document_control/Change_Management_Process.md  
**Date:** [Enter date in ISO 8601 format: YYYY-MM-DD]  
**Change Classification:** Standard Change  
**Participants:** Technical Department, Change Control Board, Operations Department

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## STEP 1: CHANGE REQUEST SUBMISSION (T+0 days)

### 1.1 Change Request Initiation
- **Date:** 2024-01-15
- **Request Details:**
  - Change Request ID: CR-2024-001234
  - Requestor: Technical Department
  - Change Type: Configuration Change
  - System: Database Configuration
  - Change Description: Increase database connection pool size from 50 to 100
  - Justification: Improve system performance under high load
  - Impact Assessment: Low risk, performance improvement
- **Submission Method:** Change management system

### 1.2 Initial Review
- **Date:** 2024-01-15
- **Review Actions:**
  1. Verify request completeness
  2. Assess change type
  3. Initial impact assessment
  4. Route to appropriate reviewer
- **Review Result:** Request complete, routed to Change Control Board

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## STEP 2: CHANGE CONTROL BOARD REVIEW (T+2 days)

### 2.1 CCB Review
- **Date:** 2024-01-17 (2 days after submission)
- **Review Actions:**
  1. Review change request
  2. Assess technical impact
  3. Evaluate business impact
  4. Review risk assessment
  5. Consider alternatives
- **Review Findings:**
  - Technical impact: Low (configuration change only)
  - Business impact: Positive (performance improvement)
  - Risk: Low (reversible change)
  - Alternatives: None required

### 2.2 CCB Decision
- **Date:** 2024-01-17
- **Decision:** APPROVED
- **Decision Rationale:**
  - Low risk change
  - Performance improvement benefit
  - Reversible if issues occur
  - No business disruption expected
- **Approval Conditions:**
  - Implement during maintenance window
  - Monitor performance after change
  - Rollback plan required

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## STEP 3: CHANGE IMPLEMENTATION (T+5 days)

### 3.1 Implementation Planning
- **Date:** 2024-01-20 (5 days after submission)
- **Planning Actions:**
  1. Schedule implementation window
  2. Prepare rollback plan
  3. Notify stakeholders
  4. Prepare monitoring plan
- **Implementation Plan:**
  - Window: Maintenance window (02:00-04:00 UTC)
  - Duration: 30 minutes estimated
  - Rollback: Configuration revert (5 minutes)
  - Monitoring: Performance metrics

### 3.2 Change Implementation
- **Date:** 2024-01-20, 02:00 UTC
- **Implementation Steps:**
  1. Backup current configuration
  2. Apply new configuration
  3. Verify configuration
  4. Test connectivity
  5. Monitor performance
- **Implementation Status:**
  - Configuration: Applied successfully
  - Connectivity: Verified
  - Performance: Improved
  - Status: Complete

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## STEP 4: POST-IMPLEMENTATION REVIEW (T+7 days)

### 4.1 Performance Monitoring
- **Date:** 2024-01-22 (7 days after submission)
- **Monitoring Results:**
  - Connection pool: Operating at 100 connections
  - Performance: Improved (15% reduction in connection wait time)
  - System stability: No issues
  - User impact: Positive (faster response times)

### 4.2 Change Closure
- **Date:** 2024-01-22
- **Closure Actions:**
  1. Verify change success
  2. Document results
  3. Close change request
  4. Update change log
- **Closure Status:**
  - Change: Successful
  - Documentation: Complete
  - Change request: Closed
  - Change log: Updated

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## RELATED DOCUMENTS

- [Title VIII: Operations](../../02_statutory_code/Title_VIII_Operations.md) - Change management procedures
- [Change Management Process](../../00_document_control/Change_Management_Process.md) - Change management framework
- [Configuration Change Process Example](Configuration_Change_Process_Example.md) - Related example

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**END OF EXAMPLE**