metamask-integration/docs/COMMUNITY_SUPPORT_SETUP.md

Community Support Setup Guide

Complete guide for setting up community support channels for MetaMask integration with ChainID 138.

Overview

This guide covers setting up support channels, documentation, and processes to help users with MetaMask integration on ChainID 138.

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Support Channels

1. Discord Server

Setup:

1. Create Discord server
2. Set up channels:
   • #general - General discussion
   • #support - User support
   • #developers - Developer support
   • #announcements - Updates and announcements
   • #feedback - Feature requests and feedback

Configuration:

• Bot for automated responses
• Role-based permissions
• Moderation tools
• FAQ bot

Invite Link: [To be created]

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2. GitHub Discussions

Setup:

1. Enable GitHub Discussions in repository
2. Create categories:
   • Q&A
   • General Discussion
   • Ideas
   • Show and Tell

Benefits:

• Integrated with codebase
• Searchable
• Version controlled
• Developer-friendly

Repository: [GitHub repo URL]

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3. Telegram Group

Setup:

1. Create Telegram group
2. Set up bot for moderation
3. Create pinned messages with FAQs
4. Set up rules and guidelines

Configuration:

• Admin roles
• Moderation bot
• Welcome message
• FAQ bot

Invite Link: [To be created]

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4. Support Email

Setup:

1. Create support email: support@d-bis.org
2. Set up email ticketing system
3. Configure auto-responders
4. Set up email templates

Templates:

• Welcome email
• Acknowledgment email
• Resolution email
• Follow-up email

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5. Documentation Site

Setup:

1. Create documentation site
2. Organize by topic:
   • Getting Started
   • User Guides
   • Developer Guides
   • Troubleshooting
   • FAQ

Platform Options:

• GitHub Pages
• GitBook
• Docusaurus
• Read the Docs

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FAQ Document

Common Questions

Q: How do I add ChainID 138 to MetaMask?

A:

1. Open MetaMask
2. Click network dropdown
3. Click "Add Network"
4. Enter network details:
   • Network Name: DeFi Oracle Meta Mainnet
   • RPC URL: https://rpc.d-bis.org
   • Chain ID: 138
   • Currency Symbol: ETH
   • Block Explorer: https://explorer.d-bis.org
5. Click "Save"

Or use the programmatic method:

await window.ethereum.request({
  method: 'wallet_addEthereumChain',
  params: [{
    chainId: '0x8a',
    chainName: 'DeFi Oracle Meta Mainnet',
    rpcUrls: ['https://rpc.d-bis.org'],
    nativeCurrency: { name: 'Ether', symbol: 'ETH', decimals: 18 },
    blockExplorerUrls: ['https://explorer.d-bis.org']
  }]
});

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Q: How do I add cUSDT or cUSDC tokens?

A:

1. Connect to ChainID 138
2. Click "Import tokens"
3. Enter token address:
   • cUSDT: 0x93E66202A11B1772E55407B32B44e5Cd8eda7f22
   • cUSDC: 0xf22258f57794CC8E06237084b353Ab30fFfa640b
4. Verify decimals are set to 6 (important!)
5. Click "Add Custom Token"

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Q: Why are decimals not showing correctly?

A: MetaMask may have cached incorrect metadata. Fix:

1. Remove the token from MetaMask
2. Re-add the token
3. Manually set decimals to 6 for cUSDT/cUSDC
4. Or import the updated token list

See: Fix cUSDT/cUSDC Decimals Guide

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Q: Can I use MetaMask Swaps on ChainID 138?

A: Not yet. MetaMask Swaps doesn't currently support ChainID 138. Use DEX UIs that support ChainID 138 instead.

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Q: Can I bridge to ChainID 138?

A: Not yet via MetaMask Bridge. Use third-party bridges that support ChainID 138.

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Q: Where can I buy tokens on ChainID 138?

A: On-ramp integration is in progress. Currently, you can:

1. Bridge tokens from other chains
2. Use DEX to swap tokens
3. Wait for on-ramp integration

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Q: What tokens are available on ChainID 138?

A:

• cUSDT (Compliant Tether USD) - 6 decimals
• cUSDC (Compliant USD Coin) - 6 decimals
• WETH (Wrapped Ether) - 18 decimals
• WETH10 (Wrapped Ether v10) - 18 decimals
• LINK (Chainlink Token) - 18 decimals

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Q: How do I check my token balance?

A:

1. Connect to ChainID 138 in MetaMask
2. Tokens should appear automatically if added
3. Or click "Import tokens" to add manually
4. Check balance in MetaMask wallet

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Q: Transactions are failing. What should I do?

A:

1. Check you're on ChainID 138
2. Check you have enough ETH for gas
3. Check token balance is sufficient
4. Try increasing gas limit
5. Check transaction on explorer: https://explorer.d-bis.org

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Q: Where can I see my transaction history?

A:

1. Check MetaMask transaction history
2. Or visit explorer: https://explorer.d-bis.org
3. Enter your address in the search bar
4. View all transactions

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Troubleshooting Guide

Issue: Cannot connect to network

Solutions:

1. Verify RPC URL is correct: https://rpc.d-bis.org
2. Check internet connection
3. Try secondary RPC: https://rpc2.d-bis.org
4. Clear MetaMask cache
5. Restart MetaMask

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Issue: Token balance shows as 0

Solutions:

1. Verify you're on ChainID 138
2. Check token address is correct
3. Verify token was added correctly
4. Check transaction history
5. Refresh MetaMask

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Issue: Transaction stuck/pending

Solutions:

1. Check network status
2. Try increasing gas price
3. Cancel and resubmit transaction
4. Check explorer for transaction status
5. Contact support if persists

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Issue: Decimals not showing

Solutions:

1. Remove token from MetaMask
2. Re-add token with decimals set to 6 (for cUSDT/cUSDC)
3. Or import updated token list
4. Clear MetaMask cache

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Support Process

Tier 1: Self-Service

Resources:

• FAQ document
• Troubleshooting guide
• Video tutorials
• Documentation site

Goal: Users resolve issues independently

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Tier 2: Community Support

Channels:

• Discord #support
• GitHub Discussions
• Telegram group

Goal: Community helps users

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Tier 3: Direct Support

Channels:

• Support email
• Direct message (for critical issues)
• Scheduled calls (for complex issues)

Goal: Direct assistance for complex issues

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Support Metrics

Track

• Number of support requests
• Response time
• Resolution time
• User satisfaction
• Common issues

Goals

• Response time: < 24 hours
• Resolution time: < 48 hours
• User satisfaction: > 80%
• Self-service resolution: > 60%

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Support Team

Roles

1. Community Moderators:

   • Monitor support channels
   • Answer common questions
   • Escalate complex issues

2. Technical Support:

   • Handle technical issues
   • Debug problems
   • Provide solutions

3. Documentation Team:

   • Maintain documentation
   • Create guides
   • Update FAQs

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Training Materials

For Support Team

1. Network Overview:

   • ChainID 138 basics
   • Network features
   • Token information

2. MetaMask Integration:

   • How integration works
   • Common issues
   • Solutions

3. Troubleshooting:

   • Common problems
   • Solutions
   • Escalation process

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Feedback Collection

Methods

1. User Surveys:

   • Post-integration surveys
   • Satisfaction surveys
   • Feature request surveys

2. Feedback Forms:

   • In-app feedback
   • Website feedback form
   • Email feedback

3. Community Feedback:

   • GitHub Discussions
   • Discord feedback channel
   • Telegram group

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Documentation Updates

Regular Updates

• Update FAQs based on common questions
• Update troubleshooting guide
• Update user guides
• Update developer docs

Version Control

• Track documentation versions
• Maintain changelog
• Archive old versions

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Success Metrics

Track

• Support request volume
• Resolution rate
• User satisfaction
• Documentation usage
• Community engagement

Goals

• Reduce support requests over time
• Increase self-service resolution
• Improve user satisfaction
• Grow community engagement

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Last Updated: 2026-01-26