175 lines
7.1 KiB
Markdown
175 lines
7.1 KiB
Markdown
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# SMOA Documentation RACI Matrix
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**Version:** 1.0
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**Last Updated:** 2024
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**Status:** Active
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---
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## Purpose
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This RACI matrix defines roles and responsibilities for documentation tasks. RACI stands for:
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- **R** - Responsible (does the work)
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- **A** - Accountable (owns the outcome)
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- **C** - Consulted (provides input)
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- **I** - Informed (kept informed)
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---
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## Roles
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### Documentation Lead
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Overall responsibility for documentation quality, standards, and processes.
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### Technical Writer
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Creates and maintains user and administrator documentation.
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### Developers
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Create and maintain technical documentation, API documentation, and code comments.
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### QA Team
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Creates and maintains test documentation.
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### Security Team
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Creates and maintains security documentation.
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### Operations Team
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Creates and maintains operations documentation.
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### Project Manager
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Creates and maintains status and progress reports.
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### Compliance Officer
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Creates and maintains compliance documentation.
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### System Administrators
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Provide input for administrator and deployment documentation.
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### Subject Matter Experts
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Provide technical input and review documentation.
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### Technical Lead
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Approves technical documentation and architecture documentation.
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### Security Officer
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Approves security documentation.
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---
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## Documentation Tasks RACI Matrix
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| Task | Documentation Lead | Technical Writer | Developers | QA Team | Security Team | Operations Team | Project Manager | Compliance Officer | System Admin | SME | Technical Lead | Security Officer |
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|------|-------------------|------------------|------------|---------|---------------|-----------------|------------------|---------------------|--------------|-----|----------------|-----------------|
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| **Status Reports** |
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| Weekly Status Report | C | I | I | I | I | I | **R/A** | I | I | I | I | I |
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| Monthly Progress Report | C | I | I | I | I | I | **R/A** | I | I | I | I | I |
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| Quarterly Compliance Report | C | I | I | I | I | I | C | **R/A** | I | I | I | I |
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| **Implementation Documentation** |
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| Module Completion Report | C | C | **R** | C | I | I | I | I | I | C | **A** | I |
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| Phase Completion Report | **R** | C | C | C | I | I | C | I | I | C | **A** | I |
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| Final Implementation Report | **R/A** | C | C | C | I | I | C | I | I | C | C | I |
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| **Technical Documentation** |
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| Architecture Documentation | C | I | **R** | I | I | I | I | I | I | C | **A** | I |
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| API Documentation | C | C | **R** | I | I | I | I | I | I | C | **A** | I |
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| Database Schema Documentation | C | I | **R** | I | I | I | I | I | I | C | **A** | I |
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| Integration Documentation | C | I | **R** | I | I | I | I | I | I | C | **A** | I |
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| **User Documentation** |
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| User Manual | C | **R** | C | I | I | I | I | I | I | C | I | I |
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| Quick Reference Guide | C | **R** | C | I | I | I | I | I | I | C | I | I |
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| Training Materials | C | **R** | C | I | I | I | I | I | I | C | I | I |
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| **Administrator Documentation** |
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| Administrator Guide | C | **R** | C | I | I | I | I | I | C | C | I | I |
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| Deployment Guide | C | C | C | I | I | I | I | I | **R** | C | **A** | I |
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| Configuration Guide | C | **R** | C | I | I | I | I | I | C | C | I | I |
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| **Security Documentation** |
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| Security Architecture | C | I | C | I | **R** | I | I | I | I | C | C | **A** |
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| Threat Model | C | I | C | I | **R** | I | I | I | I | C | C | **A** |
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| Security Configuration Guide | C | C | C | I | **R** | I | I | I | C | C | C | **A** |
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| Incident Response Plan | C | I | I | I | **R** | C | I | I | I | C | C | **A** |
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| **Testing Documentation** |
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| Test Plan | C | I | C | **R** | I | I | C | I | I | C | I | I |
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| Test Cases | C | I | C | **R** | I | I | I | I | I | C | I | I |
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| Test Results Reports | C | I | C | **R** | I | I | I | I | I | C | I | I |
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| Performance Test Reports | C | I | C | **R** | I | I | I | I | I | C | I | I |
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| **Operations Documentation** |
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| Operations Runbook | C | C | I | I | I | **R** | I | I | C | C | I | I |
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| Monitoring Guide | C | C | I | I | I | **R** | I | I | C | C | I | I |
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| Backup/Recovery Procedures | C | C | I | I | I | **R** | I | I | C | C | I | I |
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| **Compliance Documentation** |
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| Compliance Matrix | C | I | I | I | I | I | I | **R/A** | I | I | I | I |
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| Compliance Evidence | C | I | C | C | C | I | I | **R/A** | I | C | C | I |
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| Certification Packages | C | I | C | C | C | I | I | **R/A** | I | C | C | **A** |
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| **Change Management** |
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| Change Request Documentation | C | I | C | I | I | I | **R** | I | I | C | I | I |
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| Release Notes | C | **R** | C | C | I | I | C | I | I | C | I | I |
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| **Documentation Standards** |
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| Documentation Templates | **R/A** | C | I | I | I | I | I | I | I | I | I | I |
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| Documentation Standards | **R/A** | C | I | I | I | I | I | I | I | I | I | I |
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| Documentation Review | **R** | C | C | C | C | C | C | C | C | C | C | C |
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**Legend:**
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- **R** = Responsible (does the work)
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- **A** = Accountable (owns the outcome, approves)
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- **C** = Consulted (provides input)
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- **I** = Informed (kept informed)
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---
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## Responsibilities Summary
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### Documentation Lead
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- **Accountable for:** Overall documentation quality, standards, templates, review process
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- **Responsible for:** Documentation planning, coordination, quality assurance
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- **Consults with:** All teams for input and review
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### Technical Writer
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- **Accountable for:** User documentation, administrator documentation, training materials, release notes
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- **Responsible for:** Writing, editing, formatting user-facing documentation
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- **Consults with:** Developers, SMEs, system administrators
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### Developers
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- **Accountable for:** Technical documentation, API documentation, module completion reports
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- **Responsible for:** Creating technical docs, API docs, code documentation
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- **Consults with:** Technical writers, SMEs, technical lead
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### QA Team
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- **Accountable for:** Test documentation, test results reports
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- **Responsible for:** Creating test plans, test cases, test reports
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- **Consults with:** Developers, technical writers
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### Security Team
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- **Accountable for:** Security documentation, security architecture, threat model
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- **Responsible for:** Creating security docs, security reviews
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- **Consults with:** Technical lead, security officer
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### Operations Team
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- **Accountable for:** Operations documentation, runbooks, monitoring guides
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- **Responsible for:** Creating operations docs, procedures
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- **Consults with:** System administrators, technical writers
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### Project Manager
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- **Accountable for:** Status reports, progress reports, change management
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- **Responsible for:** Creating status reports, coordinating reporting
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- **Consults with:** All teams for status information
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### Compliance Officer
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- **Accountable for:** Compliance documentation, compliance matrix, certification packages
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- **Responsible for:** Creating compliance docs, tracking compliance
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- **Consults with:** All teams for compliance evidence
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---
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## Escalation Path
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If there are conflicts or issues with documentation responsibilities:
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1. **First Level:** Documentation Lead
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2. **Second Level:** Technical Lead (for technical docs) or Project Manager (for status reports)
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3. **Third Level:** Executive Sponsor
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---
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**Document Owner:** Documentation Lead
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**Last Updated:** 2024
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**Next Review:** Quarterly
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