# SMOA Administrator Guide **Version:** 1.0 **Last Updated:** 2024-12-20 **Status:** Draft - In Progress --- ## Introduction This guide provides comprehensive instructions for system administrators managing the Secure Mobile Operations Application (SMOA). ### Audience This guide is intended for: - System administrators - IT support staff - Security administrators - Deployment teams ### Document Structure - Installation and Deployment - User Management - Policy Management - System Configuration - Monitoring and Maintenance - Troubleshooting - Security Administration --- ## Installation and Deployment ### Prerequisites - Approved Android devices (foldable, biometric-capable) - MDM/UEM system access - Network access to backend services - Administrative credentials - Security certificates ### Installation Procedures #### Device Preparation 1. **Device Enrollment:** - Enroll device in MDM/UEM system - Configure device policies - Install required certificates - Configure network settings 2. **Application Installation:** - Deploy SMOA via MDM/UEM - Verify installation - Configure application policies - Test basic functionality 3. **Initial Configuration:** - Configure backend endpoints - Install security certificates - Configure authentication settings - Set up logging ### Deployment Procedures See [Deployment Guide](SMOA-Deployment-Guide.md) for detailed deployment procedures. ### Upgrade Procedures 1. **Pre-Upgrade:** - Backup configuration - Review release notes - Test in staging environment - Notify users 2. **Upgrade:** - Deploy new version via MDM/UEM - Verify upgrade - Test functionality - Monitor for issues 3. **Post-Upgrade:** - Verify all features - Check logs for errors - Update documentation - Notify users of changes --- ## User Management ### User Provisioning #### Create New User 1. **User Account Creation:** - Create user account in identity system - Assign user roles - Configure permissions - Generate initial credentials 2. **Device Assignment:** - Assign device to user - Configure device policies - Install user certificates - Enable biometric enrollment 3. **Initial Setup:** - User enrolls biometrics - User sets PIN - User completes training - User acknowledges policies #### User Roles - **Administrator:** Full system access - **Operator:** Standard operational access - **Viewer:** Read-only access - **Auditor:** Audit and reporting access ### Role Assignment 1. Navigate to User Management 2. Select user 3. Assign roles 4. Configure role-specific permissions 5. Save changes ### User Deprovisioning 1. **Disable User Account:** - Disable in identity system - Revoke device access - Revoke certificates - Archive user data 2. **Device Recovery:** - Remote wipe device - Recover device - Reset for reassignment --- ## Policy Management ### Policy Configuration #### Authentication Policies - **PIN Requirements:** Length, complexity, expiration - **Biometric Requirements:** Fingerprint, facial recognition - **Session Timeout:** Inactivity timeout, maximum session duration - **Re-authentication:** Triggers for re-authentication #### Access Control Policies - **Role-Based Access:** Module access by role - **Feature Permissions:** Feature-level permissions - **Data Access:** Data access restrictions - **Time-Based Access:** Time-based restrictions #### Security Policies - **Encryption:** Encryption requirements - **Key Management:** Key rotation, key storage - **Audit Logging:** Logging requirements - **Incident Response:** Incident response procedures ### Policy Updates 1. **Policy Review:** - Review current policies - Identify needed changes - Document changes - Get approval 2. **Policy Deployment:** - Update policy configuration - Deploy to devices - Verify deployment - Monitor compliance 3. **Policy Enforcement:** - Monitor policy compliance - Address violations - Update policies as needed --- ## System Configuration ### Application Configuration #### Backend Configuration - **API Endpoints:** Backend service URLs - **Authentication:** Authentication server configuration - **Certificate Authorities:** Trusted CA certificates - **Network Settings:** Network configuration #### Feature Configuration - **Module Enablement:** Enable/disable modules - **Feature Flags:** Feature toggle configuration - **Integration Settings:** External system integration - **Reporting Configuration:** Report generation settings ### Security Configuration #### Encryption Configuration - **At Rest Encryption:** Database encryption settings - **In Transit Encryption:** TLS configuration - **Key Management:** Key storage and rotation - **Certificate Management:** Certificate configuration #### Access Control Configuration - **RBAC Configuration:** Role definitions and permissions - **Policy Enforcement:** Policy engine configuration - **Session Management:** Session configuration - **Audit Configuration:** Audit logging settings --- ## Monitoring and Maintenance ### System Monitoring #### Health Monitoring - **Application Health:** Application status checks - **Device Health:** Device status monitoring - **Network Health:** Network connectivity monitoring - **Backend Health:** Backend service monitoring #### Performance Monitoring - **Response Times:** API response time monitoring - **Resource Usage:** CPU, memory, battery monitoring - **Error Rates:** Error rate monitoring - **User Activity:** User activity monitoring ### Log Management #### Log Collection - **Application Logs:** Application event logs - **Security Logs:** Security event logs - **Audit Logs:** Audit trail logs - **Error Logs:** Error and exception logs #### Log Analysis - **Log Review:** Regular log review - **Anomaly Detection:** Identify anomalies - **Incident Investigation:** Investigate incidents - **Compliance Reporting:** Generate compliance reports ### Maintenance Procedures #### Regular Maintenance - **Database Maintenance:** Database optimization, cleanup - **Certificate Renewal:** Certificate renewal procedures - **Policy Updates:** Policy update procedures - **Backup Verification:** Verify backup integrity #### Scheduled Maintenance - **Weekly:** Log review, health checks - **Monthly:** Certificate review, policy review - **Quarterly:** Security audit, compliance review - **Annually:** Full system audit --- ## Troubleshooting ### Common Issues #### User Cannot Login - **Symptoms:** Authentication failures - **Diagnosis:** - Check user account status - Verify biometric enrollment - Check PIN status - Review authentication logs - **Resolution:** - Reset user PIN - Re-enroll biometrics - Unlock user account - Contact support if needed #### Application Crashes - **Symptoms:** Application crashes or freezes - **Diagnosis:** - Review crash logs - Check device resources - Review recent changes - Check for known issues - **Resolution:** - Clear application cache - Restart application - Update application - Contact support #### Sync Issues - **Symptoms:** Data not syncing - **Diagnosis:** - Check network connectivity - Review sync logs - Check backend services - Verify permissions - **Resolution:** - Fix network issues - Restart sync service - Check backend status - Contact support ### Diagnostic Procedures #### Collecting Diagnostics 1. Enable diagnostic mode 2. Reproduce issue 3. Collect logs 4. Collect device information 5. Submit diagnostics #### Log Analysis 1. Review error logs 2. Identify error patterns 3. Check timestamps 4. Correlate with events 5. Document findings --- ## Security Administration ### Security Configuration #### Security Hardening - **Device Hardening:** Device security configuration - **Application Hardening:** Application security settings - **Network Hardening:** Network security configuration - **Certificate Hardening:** Certificate security settings #### Security Monitoring - **Threat Detection:** Monitor for threats - **Anomaly Detection:** Identify anomalies - **Incident Response:** Respond to incidents - **Security Reporting:** Generate security reports ### Certificate Management #### Certificate Installation 1. Obtain certificates 2. Install certificates 3. Configure trust 4. Verify installation 5. Test functionality #### Certificate Renewal 1. Monitor expiration dates 2. Obtain new certificates 3. Install new certificates 4. Update configuration 5. Verify functionality ### Key Management #### Key Rotation 1. Generate new keys 2. Install new keys 3. Update configuration 4. Verify functionality 5. Archive old keys #### Key Storage - **Hardware-Backed:** Use hardware-backed storage - **Secure Storage:** Encrypted key storage - **Access Control:** Restrict key access - **Backup:** Secure key backup --- ## Backup and Recovery ### Backup Procedures #### Configuration Backup 1. Export configuration 2. Store securely 3. Verify backup 4. Document backup #### Data Backup 1. Backup database 2. Backup certificates 3. Backup keys 4. Verify backups ### Recovery Procedures See [Backup and Recovery Procedures](../operations/SMOA-Backup-Recovery-Procedures.md) --- ## Support and Resources ### Administrator Resources - **Deployment Guide:** [Deployment Guide](SMOA-Deployment-Guide.md) - **Configuration Guide:** [Configuration Guide](SMOA-Configuration-Guide.md) - **Security Documentation:** [Security Documentation](../security/) ### Support Contacts - **Administrator Support:** admin-support@smoa.example.com - **Technical Support:** tech-support@smoa.example.com - **Security Support:** security@smoa.example.com --- **Document Owner:** System Administrator **Last Updated:** 2024-12-20 **Status:** Draft - In Progress **Next Review:** 2024-12-27