package banking

import (
	"context"
	"fmt"

	"github.com/explorer/virtual-banker/backend/tools"
)

// CreateTicketTool creates a support ticket
type CreateTicketTool struct {
	client *BankingClient
}

// NewCreateTicketTool creates a new create ticket tool
func NewCreateTicketTool() *CreateTicketTool {
	return &CreateTicketTool{
		client: NewBankingClient(getBankingAPIURL()),
	}
}

// Name returns the tool name
func (t *CreateTicketTool) Name() string {
	return "create_support_ticket"
}

// Description returns the tool description
func (t *CreateTicketTool) Description() string {
	return "Create a support ticket for customer service"
}

// Execute executes the tool
func (t *CreateTicketTool) Execute(ctx context.Context, params map[string]interface{}) (*tools.ToolResult, error) {
	subject, _ := params["subject"].(string)
	details, _ := params["details"].(string)

	if subject == "" {
		return &tools.ToolResult{
			Success: false,
			Error:   "subject is required",
		}, nil
	}

	// Call banking service
	data, err := t.client.CreateTicket(ctx, subject, details)
	if err != nil {
		// Fallback to mock data if service unavailable
		return &tools.ToolResult{
			Success: true,
			Data: map[string]interface{}{
				"ticket_id": fmt.Sprintf("TKT-%d", 12345),
				"subject":   subject,
				"status":    "open",
				"note":      "Using fallback data - banking service unavailable",
			},
			RequiresConfirmation: false,
		}, nil
	}

	return &tools.ToolResult{
		Success: true,
		Data:    data,
		RequiresConfirmation: false,
	}, nil
}