8.4 KiB
8.4 KiB
SMOA Monitoring Guide
Version: 1.0
Last Updated: 2024-12-20
Status: Draft - In Progress
Monitoring Overview
Purpose
This guide provides procedures for monitoring the Secure Mobile Operations Application (SMOA) to ensure system health, security, and performance.
Monitoring Objectives
- System Health: Monitor system health and availability
- Performance: Monitor system performance
- Security: Monitor security events and threats
- Compliance: Monitor compliance with policies
- User Activity: Monitor user activity and usage
Monitoring Architecture
Monitoring Components
- Application Monitoring: Application health and performance
- Device Monitoring: Device status and health
- Network Monitoring: Network connectivity and performance
- Security Monitoring: Security events and threats
- Backend Monitoring: Backend service health
Monitoring Tools
- Application Monitoring: Android Profiler, custom monitoring
- Log Aggregation: Centralized log collection
- Alerting: Alert generation and notification
- Dashboards: Monitoring dashboards
- Analytics: Performance analytics
Metrics and KPIs
System Metrics
Application Metrics
- Application Startup Time: Target < 3 seconds
- Screen Transition Time: Target < 300ms
- API Response Time: Target < 2 seconds
- Database Query Time: Target < 100ms
- Memory Usage: Monitor memory consumption
- Battery Usage: Monitor battery impact
- CPU Usage: Monitor CPU utilization
Device Metrics
- Device Health: Device status
- Battery Level: Battery status
- Storage Usage: Storage utilization
- Network Connectivity: Network status
- Biometric Status: Biometric sensor status
Business Metrics
Usage Metrics
- Active Users: Number of active users
- Session Duration: Average session duration
- Feature Usage: Feature usage statistics
- Module Usage: Module usage statistics
Operational Metrics
- Support Tickets: Number of support tickets
- Incident Count: Number of incidents
- Uptime: System uptime percentage
- Error Rate: Application error rate
Alerting Configuration
Alert Rules
Critical Alerts (P1)
- System Outage: Immediate notification
- Security Breach: Immediate notification
- Data Loss: Immediate notification
- Authentication Failure: Immediate notification
High Priority Alerts (P2)
- Performance Degradation: Notification within 15 minutes
- High Error Rate: Notification within 15 minutes
- Certificate Expiration: Notification 7 days before expiration
- Backup Failure: Notification within 1 hour
Medium Priority Alerts (P3)
- Resource Usage: Notification when thresholds exceeded
- Sync Issues: Notification for sync failures
- Configuration Issues: Notification for configuration problems
Low Priority Alerts (P4)
- Informational Events: Logged but not alerted
- Routine Maintenance: Scheduled notifications
Alert Channels
- Email: Email notifications
- SMS: SMS for critical alerts
- Slack/Teams: Team chat notifications
- PagerDuty: On-call notifications
- Dashboard: Dashboard alerts
Dashboard Configuration
System Health Dashboard
- Application Status: Overall application health
- Device Status: Device health summary
- Network Status: Network connectivity status
- Backend Status: Backend service status
- Recent Alerts: Recent alert summary
Performance Dashboard
- Response Times: API and screen response times
- Resource Usage: CPU, memory, battery usage
- Error Rates: Error rate trends
- User Activity: User activity metrics
Security Dashboard
- Authentication Events: Authentication statistics
- Security Alerts: Security alert summary
- Threat Detection: Threat detection results
- Compliance Status: Compliance metrics
Monitoring Procedures
Daily Monitoring Tasks
Morning Review
- Review overnight alerts
- Check system health status
- Review security events
- Verify backup completion
- Check certificate expiration
Ongoing Monitoring
- Monitor real-time metrics
- Respond to alerts
- Review performance trends
- Monitor security events
- Update dashboards
End of Day Review
- Review daily metrics
- Document issues
- Update status reports
- Plan next day activities
Weekly Monitoring Tasks
- Performance Review: Comprehensive performance review
- Security Review: Security event review
- Trend Analysis: Analyze trends
- Capacity Planning: Capacity planning review
- Report Generation: Generate weekly reports
Monthly Monitoring Tasks
- Comprehensive Review: Full system review
- Trend Analysis: Long-term trend analysis
- Capacity Planning: Capacity planning
- Optimization: Performance optimization
- Report Generation: Generate monthly reports
Log Management
Log Collection
Application Logs
- Event Logs: Application events
- Error Logs: Errors and exceptions
- Performance Logs: Performance metrics
- Security Logs: Security events
System Logs
- Device Logs: Device system logs
- Network Logs: Network activity logs
- OS Logs: Operating system logs
Log Storage
- Retention Period: 90 days (configurable)
- Storage Location: Secure log storage
- Encryption: Encrypted log storage
- Backup: Log backup procedures
Log Analysis
- Daily Review: Daily log review
- Weekly Review: Weekly comprehensive review
- Incident Investigation: Log analysis for incidents
- Trend Analysis: Long-term trend analysis
Performance Monitoring
Performance Baselines
- Application Startup: < 3 seconds
- Screen Transitions: < 300ms
- API Responses: < 2 seconds
- Database Queries: < 100ms
- Memory Usage: < 200MB average
- Battery Impact: < 5% per hour
Performance Alerts
- Threshold Exceeded: Alert when thresholds exceeded
- Degradation Detected: Alert on performance degradation
- Resource Exhaustion: Alert on resource issues
Performance Optimization
- Identify Bottlenecks: Identify performance bottlenecks
- Optimize Code: Optimize application code
- Optimize Queries: Optimize database queries
- Resource Management: Optimize resource usage
Security Monitoring
Security Event Monitoring
- Authentication Events: Monitor all authentication
- Authorization Events: Monitor authorization decisions
- Security Violations: Monitor policy violations
- Threat Detection: Monitor for threats
Threat Detection
- Anomaly Detection: Detect anomalous behavior
- Pattern Recognition: Recognize threat patterns
- Automated Response: Automated threat response
- Alert Generation: Security alert generation
Security Alerts
- Failed Authentication: Multiple failed attempts
- Unauthorized Access: Unauthorized access attempts
- Policy Violations: Security policy violations
- Threat Detection: Detected threats
Compliance Monitoring
Compliance Metrics
- Compliance Status: Overall compliance status
- Compliance Gaps: Identified compliance gaps
- Compliance Trends: Compliance trend analysis
- Certification Status: Certification status
Compliance Reporting
- Daily Reports: Daily compliance status
- Weekly Reports: Weekly compliance summary
- Monthly Reports: Monthly compliance reports
- Quarterly Reports: Quarterly compliance reports
Troubleshooting
Monitoring Issues
Alert Not Received
- Check alert configuration
- Verify alert channels
- Test alert delivery
- Review alert rules
- Contact support if needed
Dashboard Not Updating
- Check data collection
- Verify dashboard configuration
- Check network connectivity
- Review logs
- Contact support if needed
Metrics Missing
- Check data collection
- Verify metric configuration
- Review collection agents
- Check network connectivity
- Contact support if needed
References
Document Owner: Operations Team
Last Updated: 2024-12-20
Status: Draft - In Progress
Next Review: 2024-12-27