smoa/docs/standards/DOCUMENTATION_RACI_MATRIX.md

SMOA Documentation RACI Matrix

Version: 1.0
Last Updated: 2024
Status: Active

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Purpose

This RACI matrix defines roles and responsibilities for documentation tasks. RACI stands for:

• R - Responsible (does the work)
• A - Accountable (owns the outcome)
• C - Consulted (provides input)
• I - Informed (kept informed)

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Roles

Documentation Lead

Overall responsibility for documentation quality, standards, and processes.

Technical Writer

Creates and maintains user and administrator documentation.

Developers

Create and maintain technical documentation, API documentation, and code comments.

QA Team

Creates and maintains test documentation.

Security Team

Creates and maintains security documentation.

Operations Team

Creates and maintains operations documentation.

Project Manager

Creates and maintains status and progress reports.

Compliance Officer

Creates and maintains compliance documentation.

System Administrators

Provide input for administrator and deployment documentation.

Subject Matter Experts

Provide technical input and review documentation.

Technical Lead

Approves technical documentation and architecture documentation.

Security Officer

Approves security documentation.

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Documentation Tasks RACI Matrix

Task	Documentation Lead	Technical Writer	Developers	QA Team	Security Team	Operations Team	Project Manager	Compliance Officer	System Admin	SME	Technical Lead	Security Officer
Status Reports
Weekly Status Report	C	I	I	I	I	I	R/A	I	I	I	I	I
Monthly Progress Report	C	I	I	I	I	I	R/A	I	I	I	I	I
Quarterly Compliance Report	C	I	I	I	I	I	C	R/A	I	I	I	I
Implementation Documentation
Module Completion Report	C	C	R	C	I	I	I	I	I	C	A	I
Phase Completion Report	R	C	C	C	I	I	C	I	I	C	A	I
Final Implementation Report	R/A	C	C	C	I	I	C	I	I	C	C	I
Technical Documentation
Architecture Documentation	C	I	R	I	I	I	I	I	I	C	A	I
API Documentation	C	C	R	I	I	I	I	I	I	C	A	I
Database Schema Documentation	C	I	R	I	I	I	I	I	I	C	A	I
Integration Documentation	C	I	R	I	I	I	I	I	I	C	A	I
User Documentation
User Manual	C	R	C	I	I	I	I	I	I	C	I	I
Quick Reference Guide	C	R	C	I	I	I	I	I	I	C	I	I
Training Materials	C	R	C	I	I	I	I	I	I	C	I	I
Administrator Documentation
Administrator Guide	C	R	C	I	I	I	I	I	C	C	I	I
Deployment Guide	C	C	C	I	I	I	I	I	R	C	A	I
Configuration Guide	C	R	C	I	I	I	I	I	C	C	I	I
Security Documentation
Security Architecture	C	I	C	I	R	I	I	I	I	C	C	A
Threat Model	C	I	C	I	R	I	I	I	I	C	C	A
Security Configuration Guide	C	C	C	I	R	I	I	I	C	C	C	A
Incident Response Plan	C	I	I	I	R	C	I	I	I	C	C	A
Testing Documentation
Test Plan	C	I	C	R	I	I	C	I	I	C	I	I
Test Cases	C	I	C	R	I	I	I	I	I	C	I	I
Test Results Reports	C	I	C	R	I	I	I	I	I	C	I	I
Performance Test Reports	C	I	C	R	I	I	I	I	I	C	I	I
Operations Documentation
Operations Runbook	C	C	I	I	I	R	I	I	C	C	I	I
Monitoring Guide	C	C	I	I	I	R	I	I	C	C	I	I
Backup/Recovery Procedures	C	C	I	I	I	R	I	I	C	C	I	I
Compliance Documentation
Compliance Matrix	C	I	I	I	I	I	I	R/A	I	I	I	I
Compliance Evidence	C	I	C	C	C	I	I	R/A	I	C	C	I
Certification Packages	C	I	C	C	C	I	I	R/A	I	C	C	A
Change Management
Change Request Documentation	C	I	C	I	I	I	R	I	I	C	I	I
Release Notes	C	R	C	C	I	I	C	I	I	C	I	I
Documentation Standards
Documentation Templates	R/A	C	I	I	I	I	I	I	I	I	I	I
Documentation Standards	R/A	C	I	I	I	I	I	I	I	I	I	I
Documentation Review	R	C	C	C	C	C	C	C	C	C	C	C

Legend:

• R = Responsible (does the work)
• A = Accountable (owns the outcome, approves)
• C = Consulted (provides input)
• I = Informed (kept informed)

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Responsibilities Summary

Documentation Lead

• Accountable for: Overall documentation quality, standards, templates, review process
• Responsible for: Documentation planning, coordination, quality assurance
• Consults with: All teams for input and review

Technical Writer

• Accountable for: User documentation, administrator documentation, training materials, release notes
• Responsible for: Writing, editing, formatting user-facing documentation
• Consults with: Developers, SMEs, system administrators

Developers

• Accountable for: Technical documentation, API documentation, module completion reports
• Responsible for: Creating technical docs, API docs, code documentation
• Consults with: Technical writers, SMEs, technical lead

QA Team

• Accountable for: Test documentation, test results reports
• Responsible for: Creating test plans, test cases, test reports
• Consults with: Developers, technical writers

Security Team

• Accountable for: Security documentation, security architecture, threat model
• Responsible for: Creating security docs, security reviews
• Consults with: Technical lead, security officer

Operations Team

• Accountable for: Operations documentation, runbooks, monitoring guides
• Responsible for: Creating operations docs, procedures
• Consults with: System administrators, technical writers

Project Manager

• Accountable for: Status reports, progress reports, change management
• Responsible for: Creating status reports, coordinating reporting
• Consults with: All teams for status information

Compliance Officer

• Accountable for: Compliance documentation, compliance matrix, certification packages
• Responsible for: Creating compliance docs, tracking compliance
• Consults with: All teams for compliance evidence

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Escalation Path

If there are conflicts or issues with documentation responsibilities:

1. First Level: Documentation Lead
2. Second Level: Technical Lead (for technical docs) or Project Manager (for status reports)
3. Third Level: Executive Sponsor

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Document Owner: Documentation Lead
Last Updated: 2024
Next Review: Quarterly