89 lines
1.5 KiB
Markdown
89 lines
1.5 KiB
Markdown
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# Community Support Setup Guide
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**Date**: 2026-01-26
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**Network**: ChainID 138 (SMOM-DBIS-138)
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---
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## Overview
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This guide explains how to set up community support channels for Smart Accounts.
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---
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## Support Channels
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### 1. Documentation
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**Primary Resources**:
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- User Guide: `docs/SMART_ACCOUNTS_USER_GUIDE.md`
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- Developer Guide: `docs/SMART_ACCOUNTS_DEVELOPER_GUIDE.md`
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- FAQ: `docs/SMART_ACCOUNTS_FAQ.md`
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- Troubleshooting: `docs/SMART_ACCOUNTS_TROUBLESHOOTING.md`
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### 2. Community Forums
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**Options**:
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- Discord server
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- GitHub Discussions
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- Forum platform
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- Reddit community
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### 3. Support Tickets
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**System**: GitHub Issues
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**Labels**:
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- `smart-accounts`
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- `bug`
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- `feature-request`
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- `question`
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- `documentation`
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---
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## FAQ Preparation
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### Common Questions
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1. **What are Smart Accounts?**
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- See FAQ document
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2. **How do I create a Smart Account?**
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- See User Guide
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3. **How do I use delegation?**
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- See Delegation Guide
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4. **Troubleshooting issues?**
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- See Troubleshooting Guide
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---
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## Support Workflow
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### 1. User Question
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- Check FAQ first
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- Check documentation
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- Search existing issues
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### 2. Escalation
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- Simple question → FAQ/documentation
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- Bug report → GitHub issue
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- Feature request → GitHub issue
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- Complex issue → Support team
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---
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## Resources
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- [FAQ Document](./SMART_ACCOUNTS_FAQ.md)
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- [Troubleshooting Guide](./SMART_ACCOUNTS_TROUBLESHOOTING.md)
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- [User Guide](./SMART_ACCOUNTS_USER_GUIDE.md)
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---
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**Last Updated**: 2026-01-26
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