metamask-integration/docs/COMMUNITY_SUPPORT_GUIDE.md

Community Support Setup Guide

Date: 2026-01-26
Network: ChainID 138 (SMOM-DBIS-138)

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Overview

This guide explains how to set up community support channels for Smart Accounts.

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Support Channels

1. Documentation

Primary Resources:

• User Guide: docs/SMART_ACCOUNTS_USER_GUIDE.md
• Developer Guide: docs/SMART_ACCOUNTS_DEVELOPER_GUIDE.md
• FAQ: docs/SMART_ACCOUNTS_FAQ.md
• Troubleshooting: docs/SMART_ACCOUNTS_TROUBLESHOOTING.md

2. Community Forums

Options:

• Discord server
• GitHub Discussions
• Forum platform
• Reddit community

3. Support Tickets

System: GitHub Issues

Labels:

• smart-accounts
• bug
• feature-request
• question
• documentation

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FAQ Preparation

Common Questions

1. What are Smart Accounts?

   • See FAQ document

2. How do I create a Smart Account?

   • See User Guide

3. How do I use delegation?

   • See Delegation Guide

4. Troubleshooting issues?

   • See Troubleshooting Guide

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Support Workflow

1. User Question

• Check FAQ first
• Check documentation
• Search existing issues

2. Escalation

• Simple question → FAQ/documentation
• Bug report → GitHub issue
• Feature request → GitHub issue
• Complex issue → Support team

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Resources

• FAQ Document
• Troubleshooting Guide
• User Guide

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Last Updated: 2026-01-26